ACCESSIBILITY

Useful Resources

Below is a list of some of the services we use. When you meet with one of our wellbeing practitioners, we'll talk to you about your needs and help you find the right support. Fill in a referral form here.

• Improving Access to Psychological Therapies (IAPT) services:

-  TALKWORKS: A free, confidential, NHS talking therapy service, part of IAPT (Improving Access to Psychological Therapies) for adults in Devon (excluding Plymouth), helping you to feel better and giving you the tools and techniques to improve your mental and physical wellbeing. Call 0300 555 3344, email dpt.talkworks@nhs.net or fill in the online referral form

-  Plymouth Options: Part of the NHS IAPT (Improving Access to Psychological Therapies) programme. They offer brief evidenced-based psychological therapies for people experiencing common mental health difficulties, such as anxiety and depression. Call 01752 435419, email plymouthoptions@nhs.net or fill in the online referral form

• Practitioner Health: A free, confidential NHS mental health treatment service with expertise in treating healthcare professionals. Call on 0300 0303 300 or email prac.health@nhs.net. If you work for the NHS and are grade 8c and above you can self-refer to Practitioner Health. For NHS staff below this grade, please make an initial appointment with the Wellbeing Hub; our team will discuss a range of options and can make a referral to Practitioner Health on your behalf if this is an appropriate pathway for you.

• Pastoral Care: Chaplains are trained to handle pastoral care issues that arise in a person’s day-to-day life. They provide a listening ear and emotional support to all colleagues regardless of their beliefs. If you are interested in our chaplaincy support, please discuss at an appointment with the Wellbeing Hub. Our Colleague Wellbeing Practitioners can discuss your needs and make a referral on your behalf.

• NHS text support: If you need someone to talk to, the NHS have introduced a confidential text support service. Text FRONTLINE to 85258 for support 24/7. This service is available to all NHS colleagues who have had a tough day, who are feeling worried or overwhelmed, or who have a lot on their mind and need to talk it through.

• NHS self-help website: Tips, guides, tools and activities to support and improve mental health. You’ll also find a depression and anxiety self-assessment quiz which can help you better understand how you've been feeling recently.

• NHS Every Mind Matters: A website with a Get Your Mind Plan, as well as expert advice and practical tips to help you look after your mental health and wellbeing.

• Nurse Lifeline: Phone support for nurses during 7pm – 10pm, Monday to Friday. The listening service is set up and run by nurses. Call 0808 801 0455.

• Silvercloud: An online provider of evidence based Cognitive Behavioural Therapy (CBT) which helps provide people with the tools and strategies to manage their mental health and wellbeing in their own time. If you are interested in Silvercloud, please let your Colleague Wellbeing Practitioner know so they can set you up with free access to a package tailored to your needs. 

• Five ways to wellbeing: Simple but reliable steps towards living well. Use the self-help booklet which has examples and questions to aid reflection on your own life.

• Libraries unlimited: A charity looking after 54 local libraries across Devon. As well as fiction, non-fiction and audiobooks, you'll find a range of touring exhibitions, talks, film screenings, business advice, training and learning opportunities, literacy support, activities suitable for toddlers, for people with memory loss and those with specialist interests or a passion for design and creative making. It's free to visit your local library, and many events are free or low cost.

• Recovery Devon: Mental health recovery and wellbeing support for individuals and organisations across Devon. 

• Devon Recovery Learning Community (DRLC): A Recovery College provided by Devon Partnership NHS Trust that offers a wide range of free, open access opportunities and courses to learn about mental health and recovery.

• Andy’s Man Club: A men’s suicide prevention charity, offering free-to-attend peer-to-peer support groups across the United Kingdom and online. Find your nearest group.

• AccEPT Clinic Mindfulness course: Colleagues working in healthcare, social care and the police across Devon are able to sign up to take part in a free Mindfulness Course run by the University of Exeter through the AccEPT Clinic. 

• Headspace: A science-backed app in mindfulness and mediation, providing unique tools and resources to help reduce stress, build resilience and aid better sleep. They have now extended their free offer and are offering free access to all NHS staff with an NHS email address until 31 December 2022. More information here.

• Unmind: A mental health platform that empowers staff to proactively improve their mental wellbeing. They have now extended their free offer and are offering free access to NHS staff until the 31 December 2022. More information here

• Pete’s Dragons: Suicide bereavement support for people and families of all ages. Call 01395 277 780, visit one of their locations (appointment only) or use the contact form to get in touch.

• CRUSE Bereavement Counselling Service: Enables anyone bereaved by death to understand their grief and cope with their loss. Local Devon phone number: 0300 330 5466. Helpline number: 0808 808 1677

BACP (private counselling):  Find a counsellor at https://www.bacp.co.uk/search/Therapists. Many counsellors often offer reduced rates or free counselling depending on circumstance however you would need to search for this directly through the BACP website and contact individual counsellors to find out more.

Relate: Counselling for relationship issues, domestic violence, sexual abuse, mental health issues, stress, parenting, divorce and separation, loss and endings, sexual addictions and sexual difficulties. For couples or individuals. Relate aim to keep counselling costs as low as possible and some centres are able to offer a reduced rate, however you will need to contact your local relate to find out more. 

Relate for workers in the NHS. Call 0300 303 4477 or email NHS@relate.org.uk. Please note the first appointment is free, however appointments after this normally cost but please ask about this as they can offer reduced rates depending on circumstance. 

Anxiety UK: National charity run by people with lived experience of anxiety, aiming to support everyone affected by anxiety through information and support.

Rethink Mental Illness: Provides a range of support, advice and information services relating to mental illness.

OCD UK: National charity working for children and adults affected by Obsessive Compulsive Disorder. Support services available Monday to Friday: call 01332 588112 9am-12pm, or email support@ocduk.org 

Devon Mind:  A local mental health charity with over 35 years of campaigning and support services. Find local groups, courses and counselling on their website.

• One Small Step: Advice and support with healthy living including exercise, healthy eating, reducing alcohol and smoking use. Call 01392 908 139 or email hello@onesmallstep.org.uk

• One You Plymouth: If you’re looking to make some changes towards living a healthier happier lifestyle, One You are here to help. Call 01752 437177 or email oneyou.plymouth@nhs.net

• Active Devon: Community- focused, non-profit organisation with a vision of everyone in Devon active for life. Search for activities, events or take part in a challenge

Drinkaware: Advice, tools and support to help you learn about the impact of alcohol on you, your family or friends.

• Healthy Lifestyles (provided by Torbay and South Devon NHS Foundation Trust): A wide range of healthy lifestyle information, advice and support. The team can help you to quit smoking, get more active, eat more healthily, lose weight and improve wellbeing. Take the online quiz.

Vista Wellbeing: A Devon-based community interest company offering specialist and tailored activity programmes for those living with long-term health conditions, disabilities, or who struggle to access mainstream activities and services.

• DoingOurBit fitness platform for NHS staff: A free online fitness platform offering a wide range of bespoke workouts gifted by carefully selected PTs and fitness instructors.

Better Health - NHS: Whether you want to lose weight, get active or quit smoking, Better Health is here with lots of free tools and support. 

• Macmillan Cancer support line: A free and confidential support line to people living with cancer and their loved ones. Call 0808 808 00 00, 7 days a week 8am-8pm. 

• The Lodge Cancer Support and Information Centre: Telephone or face-to-face support available for anyone affected by cancer. You do not need a professional referral and may be having treatment at hospitals other than Torbay. Call 01803 656490, Monday to Friday 9am to 4pm.

• The Mustard Tree Macmillan Cancer Support Centre: Available to anyone affected by cancer, at any stage of the illness. Call 01752 430060.Open Monday to Friday between 9am to 4pm for pre-booked appointments (excluding bank holidays and public holidays). 

FORCE Cancer Charity: Free support and information to anyone affected by cancer. The FORCE Cancer Support and Information Centre is on the Royal Devon & Exeter Hospital’s Wonford site. It’s open Monday to Friday, except Bank Holidays, between 9:30am and 4:30pm.

• HOPE programme: Supporting people with long-term health conditions to build confidence and learn how to manage their condition  

• Long COVID: There is a range of support for colleagues affected by Long COVID on the NHS website. Please make an appointment with a Colleague Wellbeing Practitioner in the Hub if you’d like more tailored support around this.

• Devon carers: Provide unpaid carers with the information and advice they need in their caring role. Call 03456 434 435, Monday to Friday: 8am – 6pm; Saturday: 9am – 1pm

• Home-start: Support for parents, enabling families to get back on track. 

- Home-Start Exeter, East & Mid Devon – call 01395 542298 or email office@homestarteemd.org.uk

- Home-Start South and West Devon - call 07307873163 or email homestart.shpt@gmail.com

- Home-Start Torridge & North Devon – call 01237 423229 or complete the online form

• FamilyLine: Here to provide a listening ear, answer those particular parenting questions or help with guidance around more complex issues. They also provide longer term support through regular sessions with befrienders and counsellors. Open Monday to Friday 9am to 9pm. Call: 0808 802 6666, email: familyline@family-action.org.uk, or text: 07537 404 282 – all for free. Crisis line: text FAMILYACTION to 85258 for support out of hours.

Please check your local intranet or contact us for more information about workplace support for your specific organisation, such as occupational health and employee assistance programmes (including CiC and Vivup)

WORKWAYS: If you are in work at the moment and live in Exeter, East or Mid Devon, then WORKWAYS can provide support for both you and your employer. They provide information, guidance and practical support for people whose mental health affects their ability to find or remain in paid employment. Please speak to a Colleague Wellbeing Practitioner in the Hub to be referred.

The Guardian Service (For NHS staff): A free and confidential service for NHS staff who have concerns about work, particularly issues that may have the potential to impact on patient care, but also other issues too. This service can help you to speak up openly, confidentially and anonymously. You should be able to access your NHS trust’s guardian service through searching in your intranet. Alternatively you can find your guardian via the National Guardian Website

Skills for care: Strategic workforce development and planning body for adult social care.  

• NHS Elect Coaching: Support for clinicians, executives, managers and other NHS staff. 

Mindful Employer: Aims to increase awareness of mental health at work and provides accessible information to organisations and supports for staff members who experience stress, anxiety, or depression.

• Mental health charity, Mind, have put together multiple useful documents for line managers to support the mental health of their team members:

Guide for Line Managers: Wellness Action Plans

Line Managers Guidance

Supporting the mental health of NHS staff

• Alongside a range of national resources that were published in March 2021, NHS England launched a national training programme in 2021-22 that was designed to support NHS colleagues in having safe and effective wellbeing conversations. This training programme has been extended into 2022/23. 

Healthcare Workers' Foundation: A registered charity that covers the physical, mental and day-to-day needs of all healthcare workers. They offer financial aid, counselling, staff room refurbishments and bereaved families support to anyone working in a healthcare setting. Call 0203 576 0374

Looking after you: confidential coaching and support for the primary care workforce. Three coaching offers available; Looking after you too, Looking after your team, Looking after your career.

• First response Service: A 24/7 crisis line providing urgent mental health support.

Devon: 0808 196 8708
Plymouth: 0800 923 9323

Samaritans: Whatever you're going through, a Samaritan will face it with you. Available 24 hours a day, 365 days a year. Call 116 123 for free or email jo@samartians.org.

Shout: A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. Text 85258. 

• Grassroots Stay Alive app: A suicide prevention resource for the UK, packed full of useful information to help you stay safe in crisis. 

CALM: The Campaign Against Living Miserably, taking a stand against suicide. Call their helpline: 0800 58 58 58, 5pm-midnight, 365 days a year, or chat online.

PAPYRUS: Prevention of young suicide is the UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people. Call 0800 068 41 41, text 07860039967 or email pat@papyrus-uk.org

• Crisis cafes: Out-of-hours support for people struggling with their mental health, in a non-clinical setting with a safe, calm and structured environment. There are four Crisis Cafes across Devon – Head Space in Plymouth delivered by Colebrook and The Moorings in Exeter, Barnstaple and Torbay, delivered by Mental Health Matters. 

• Refuge: Freephone, 24-hour National Domestic Abuse Helpline, 0808 2000 247. Online chat also available Monday-Friday, 3pm – 10pm. 

The Survivors Trust: Support for survivors of rape, sexual violence and childhood sexual abuse. Free helpline: 08088 010818, open 7 days a week – see opening hours on the website.

SARC (Sexual Assault Referral Centres): Specialist medical and forensic services for anyone who has been raped or sexually assaulted. They are designed to be comfortable and multi-functional, providing private space for interviews and forensic examinations, and some may also offer sexual health and counselling services. Their services are free of charge and provided to women, men, young people and children. Find your nearest referral centre

NDADA (North Devon Against Domestic Abuse): Temporary refuge to women and children experiencing abuse. Talk online, email: admin@ndada.co.uk or call: 01271 370079/ 01271 370080

First Light: Support for people affected by domestic abuse and sexual violence in Cornwall, Devon and Wiltshire. Call 03458 12 12 12 or email devonandcornwall.isva@firstlight.cjsm.net. You can also make an online referral

SPLITZ Support Service: A registered charity delivering support services to adults and young people experiencing the trauma of domestic abuse and sexual violence. Splitz delivers services across south-west England. Call: 0345 155 1074 or email referrals.devon@splitz.org.cjsm.net

SAFE: One of the leading domestic abuse recovery organisations in Devon and beyond. Innovating approaches to trauma recovery through therapy, training and research. Call 03030 300112, email info@safe-services.org.uk or make a referral online

Bright Sky: A free to download mobile app providing support and information for anyone who may be in an abusive relationship or those concerned about someone they know.
 

• NHS England have a webpage with a range of widely-available financial wellbeing support and ideas to help any member of health and care staff make their money go further. 

• MoneyHelper Service: An organisation who work to improve people’s financial wellbeing across the UK. They provide free and impartial money guidance through their support line 0800 448 0826, WhatsApp +44 7701 342 744, and webchat service. They also have a budget planner tool, as well as information on benefits, debt and borrowing.

Budget Planner

• Citizens Advice: Citizens Advice believe no one should have to face problems without good quality, independent advice. Find your local citizens advice

Stepchange: A debt charity who provide free, confidential, expert debt advice, money guidance and recommend the best solution or service for your circumstances. Online debt advice service available 24 hours a day, 365 days a year, or call 0800 138 1111, Monday to Friday 8am to 8pm and Saturday 8am to 4pm

• NHS discounts and offers: There are lots of NHS discounts available for staff to help you save money, both online and on the high street. Signing-up is simple, all you need is your NHS email address and/or a form of ID.

NHS Discounts & Healthcare Staff Benefits

- Blue Light Card

- NHS Discount Offers

- Health Staff Discounts

• Support for nurses: 

- Cavell Nurses Trust provide support for UK nurses, midwives and healthcare assistants, both working and retired, when they’re suffering personal or financial hardship often due to illness, disability, older age and domestic abuse. Call 01527 595 999.

- Royal College of Nursing offer hardship grants through their Lamplight Support Service for current or former nurses, midwives, healthcare assistants and associates. Potential support available for student nurses too. RCN membership is not necessary. To book an appointment with a Lamplight Support Service advisor RCN Members: ring 0345 772 6100 / Not an RCN Member: ring 0345 772 6200. There are also grants available from the RCN Foundation Benevolent Service. The RCN also offer members exclusive offers on a wide range of financial, insurance and legal services, as well as over 3,000 brand discounts including health and wellbeing, travel and days out. 

- The Queens Nursing Institute (QNI) will consider applications from Registered Nurses in financial need, who work or have worked in the community for a minimum of three years.

Trussell Trust: Find the contact details and opening hours of food banks in your area using your postcode. You can also get help through their hardship line – financial advice if in a crisis and potential food vouchers over the phone: 0808 2082138

UNISON: A trade union that provides a debt support service, benefits calculator, online budget planner, access to credit unions, discounts including insurance and holidays, and free legal help on many issues (not just employment). More information, including contact details, are available on the UNISON website.

National Debtline: Free and independent debt advice over the phone and online. Call 0808 808 4000 or use the online advice tool

Turn2us: A national charity providing practical help to people who are struggling financially. They have a Benefits Calculator and a Grants Search. Support is also available through their helpline: 0808 802 2000, 9.00 am - 5.00 pm Mondays-Fridays. 

Shelter: Support for housing problems and homelessness. Emergency helpline 0808 800 4444, open Monday to Friday, 8am - 8pm | Weekends and bank holidays, 9am - 5pm. See all of their housing advice online

Christians Against Poverty (CAP): A national orginisation offering help with debt, budgeting or help finding a job. It's a free service and available to people of all faiths and none.

BMA Charities: Provides financial assistance for medical students, doctors and refugee doctors. Find out if you are eligible for help.

The Intercom Trust: A lesbian, gay, bisexual and trans+ charity working across Cornwall, Devon, Dorset and the wider South West, providing: Help and Support, Advocacy, Counselling, Information, Support Groups, Online Directory and more. Call 0800 612 3010

Galop: Support for LGBT+ people who have experienced abuse and violence. 

- National LGBT+ domestic abuse helpline: Call 0800 9995428 or email help@galop.org.uk. The helpline is open Monday to Friday, 10am-5pm and Wednesday and Thursday 10am-8pm. Their chatbot is available 24/7.

- LGBT+ Hate crime helpline: Call 0207 7042040 or email: HateCrime@galop.org.uk. Open Monday to Friday 10am-4pm 

- National Conversion Therapy Helpline:  Call 0800 1303335 or email CThelp@galop.org.uk. Open Monday to Friday 10am-4pm. 

• Bothered: A new mental health support group for men, boys and non-binary people aged 16-25. Sessions run on Tuesday’s between 5-6pm at Gaia coffee shop, Paignton. Contact gaiagiving39@gmail.com for more information. 

Sunrise Diversity: A grassroots charity promoting equality, diversity and social inclusion in rural communities in Northern Devon. Call 01271 328915 or email admin@sunrisediversity.org.uk.

Living Options Devon: Working across the South West to ensure that people with disabilities and Deaf People (who use British Sign Language) can live the life they choose. Call 01392 459222, SMS 07856426940, or email info@livingoptions.org

NHS website: Support for our diverse colleagues 

• Check your local intranet for more information on staff equality, diversity and inclusion networks